Contact SOS: 800.343.9619 email: SOS Contents

SOS: Service On Site™

Large Loss Scoping

The SOS Process:

  • The SOS Property Consultant makes immediate contact with the company field adjuster to get as many details about the loss as possible. They will then contact the insured to set up a convenient time for loss inspection.

  • The SOS Property Consultant goes to the site with Authorization to Enter forms which are signed by the policyholder, giving the SOS team authority to enter the home. A general walk through is completed with the policyholder, allowing the team to pay particular attention to items of interest and establish a rapport with the policyholder.

  • During the complete and thorough inspection all personal property is identified and documented. A complete and total inventory of all contents is developed, including anything from large furniture to dry goods in the cabinets.

  • The SOS team works closely with the policyholder to collect supporting documentation, including family photos, receipts, and appraisals.

Call SOS: Email SOS:
888.343.9619 bill.stickler@soscontents.com Email

 

  • High Value Items
  • Freezing the Loss
  • When We're On Site
  • Customer Service
The SOS team takes special care in handling items of sentimental and high value. In many instances SOS recovers these items, to the insured’s gratitude, while sifting through the debris. Unique items are noted with insured’s comments regarding provenance and any indication of estimated value.
The SOS Property Consultant takes pictures, notes, and verbal recordings to capture the scope of contents damage. By completing a thorough inspection, the SOS team minimizes the risk of moral hazard. This procedure results in a true representation of the contents of the home, and gives the carrier the confidence that they are honoring their indemnity obligation.
A digital voice recorder enables the team to obtain accurate, detailed descriptions of the damaged contents. Finally, a digital camera is used to capture photos of unique, high value items that enable the evaluation team to develop an accurate replacement cost. The digital images and the voice recordings are then downloaded. One copy of the information is provided to the adjuster, while another is stored at an AT&T hardened co-location facility. A copy of the transcribed inventory is also sent to the adjuster and policyholder for their review.
Our customer service shifts the overwhelming burden of developing a detailed contents inventory during this traumatic time.

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